11.1 We hope you’ll be pleased with your purchase. If you wish to return anything bought from us, in full or part return, we’ll be happy to refund or exchange goods you have purchase from us within 14 days of delivery providing;
a) You accept the conditions of condition 3, including the re-stocking charges.
b) The good you want to return are unopened, unused and in fully resalable condition.
c) You will be responsible for returning the goods to us at you own cost and provide proof of return or we can arrange collection which will be chargeable, which will vary depending upon your location and the product type. If collection is required, transport will be arranged within 21 days of the written notification from you.
d) Goods should be returned to us with proof of purchase.
e) We aim to process your refund within 14 days of receipt of the returned items.
f) Refunds can only be made to the original card of purchase or paypal account. Refunded item will only be refunded in cash if the original purchase was in cash.
g) If the goods you return are not in a fully resalable condition, we reserve the right to refuse a refund on the goods.
The non-resalable items are the following:
a) Made to measure or bespoke products which have been made to your specification or clearly personalised or which by reason of their nature cannot be returned.
b) Perishable goods.
c) Any products with a short shelf life or sell by date.
d) Specially obtained or ordered goods (“Special Orders”).
e) Aggregates (e.g. ballast and or sands).
f) Cementitious goods (e.g. cement).
g) Plaster based products (e.g. multi-finish).
h) Paints and liquids which have been opened.
i) Chemical and liquids which have been opened.
j) PIR insulation boards.
k) Toilet seats which have been opened due to hygiene purposes.
l) Goods that have been fitted and or installed.
m) Any goods which have become mixed inseparable with other items or other orders after their delivery.
Due to the nature of these goods unless they are faulty, we are unable to offer a refund or exchange.