COVID-19 Update

Our Branches are Open

As an essential builders’ merchants, we have remained dedicated to keeping our branches open for as many customers as possible during the COVID-19 pandemic. We are working with our suppliers to ensure that we can keep up with the high demand, and that our valued customers can buy with confidence.

Below, we have outlined the measures that we are taking to ensure the safety of you and our staff.

Our colleagues and customers must always wear a face covering in all our branches, or risk receiving a Government enforced penalty of up to £3,200.
Please do not visit if you are showing any COVID-19 symptoms.

We have made masks mandatory for all customers and customer-facing staff in our stores to minimise the spread of COVID-19.

Our entrances display official NHS Test and Trace QR codes, which can be scanned with the official NHS app.

We’ve put 2 metre social distancing markers in place throughout all branches, including queue markers to ensure you keep a safe distance while waiting to pay.

Where necessary, we’ll ensure branches don’t get too busy by limiting the flow of people coming into store. We are allowing a limit of 10 customers at one time into our Redditch branch, and 4 in our Coventry branch.

We’ve installed protective screening at our hills and trade counters.

We’ve put strict cleaning, handwashing and hygiene procedures in place, including hand sanitiser.

We’re taking contactless payments where possible, and encourage all customers pay with card instead of cash.

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